Personnel Management and Training

One of the most important factors of any successful enterprise, resides in its human resources and the effort invested in quality training. Although we realise how difficult it can be to hire professionally qualified and trained personnel, we pride ourselves in keeping an open mind and a certain flexibility regarding staff experience and qualifications. Therefore our emphasis is on providing extensive and comprehensive training programmes to all our staff, especially since Fish World has slightly more complex food preparation and more elaborate service than other outlets.

We hire some of the best professionals in the field of catering, to cover all aspects of our business. Training sessions include procurement, storage, processing, cooking, presentation, service, hygiene, quality control, and customer handling amongst others. To further enhance the quality of the personnel employed, periodic refresher courses are carried out.

The essence of our training programmes is never to rest on our laurels. Innovation is handsomely rewarded and we continuously strive to be pro-active by improving our services, knowing our customer's tastes better, and looking for emerging trends. This, above all, keeps us ahead of the competition.

Supervision and Security

We understand that our franchisees are very busy people and may not always contribute as much time to the business as they would like to. In order to ensure proper supervision, closed circuit cameras at the service counter and kitchen can be installed. Viewing can be accessed from almost anywhere in the world, and therefore, our franchisees are able to keep a close check on the operation at all times.